Reference

How nogot9 handles account terms and access

This page sets out how we treat your account data, your wallet transactions and your eligibility to use nogot9. Availability depends on your local law and eligible regions, so read this alongside your account terms before you deposit through bKash, Nagad or Rocket.

Account termsData handlingPayment termsSupport contactEligibility notes
nogot9 How nogot9 handles account terms and access
DATA AND ACCOUNT SAFETY

How we protect your account and records

Wallet matching Every bKash, Nagad or Rocket deposit is checked against the mobile number on your account profile before it's credited, which keeps deposits tied to the right person.
Data retention We keep account and transaction records for as long as our terms and applicable local rules require, then remove data that's no longer needed for support or verification.
Login security Your session stays tied to the device and login step you set up, and repeated failed logins will lock the account until you confirm your identity with support.
Requesting changes You can ask us to correct account details or review a data record by messaging support with your registered number and the change you need made.
GET A STRAIGHT ANSWER

Who to contact about a legal question

Account queries Reach out through live chat from your account dashboard when you have a question about a hold, a wallet mismatch, or a term you don't follow on this page.
Payment disputes If a bKash, Nagad or Rocket transaction doesn't match your account record, contact support with your transaction reference before you retry the payment.
Data or privacy requests Email our support address from the contact page if you want a copy of your account data or want us to close your profile permanently.

Questions players ask about our terms

Access depends on your local law and eligible regions, so check what applies where you're registering before you fund an account through bKash, Nagad or Rocket.

A mismatch between your wallet name and your registered account name can pause a deposit or withdrawal until support confirms your identity.

We hold account and transaction records for as long as our terms and applicable rules require, then remove what's no longer needed for support purposes.

Yes, email support with your registered number and we'll review the request in line with our account closure and data terms.

No, the same account terms apply across bKash, Nagad and Rocket; only the wallet used for the transaction changes.

This legal page reflects the version currently in effect, and we update it whenever our account flow or payment partners change.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.